Refund Policy
Effective October 10, 2026
Scope
This policy covers subscriptions, one-time top-ups, and add-ons sold directly by the platform. Mandatory law or payment-channel rules take precedence.
Unused purchases
Within 7 days of purchase, you may request a refund for an unused one-time top-up or add-on. Captured credits and delivered digital services are generally non-refundable, except where required by law or where the platform did not deliver.
Billing or delivery errors
For duplicate charges, incorrect amounts, or missing paid entitlements, provide your order number and details. After verification, refunds are processed through the original payment channel.
Subscription cancellation
You may cancel automatic renewal in Billing. Paid access continues through the current period. A started subscription period is normally not prorated; within 7 days of purchase, an unused period may be reviewed through a support ticket.
Credit reversal
After a refund or dispute is confirmed, related credits are reversed in proportion to the refunded amount. Used-credit shortfalls are recorded without creating a negative balance.
How to request
After signing in, open a Billing support ticket with the order number, payment time, and reason. We will report the outcome after verification; arrival time depends on the payment provider.